FAQs

 

HOW DO I PLACE AN ORDER FOR CUSTOMISATION?

For Bagcharm

  1. Browse through our gallery page for charm list for your selections.
  2. You can send us the breakdown of the charms you would like through
    1. Website, http://ohfriday.com/shop/charms-customization/
    2. Facebook message us @ohfridayishere
    3. Instagram message us @Ohfridayishere
  3. If you would like to customise with previews, a deposit of $3 will be charged for customisation previews. Our team will email or whatsapp you the photo of the keychain/bagcharm for your further changes. upon confirmation of orders, the $3 will be deducted from the total bill. However, if the purchase was not made, we regret to inform you that the $3 will not be refunded to cover manpower charges.
  4. If you do not want any preview, you may proceed to purchase the charms and accessories directly from our page.

For Pouches

  1. For silkscreen you may design your own with us or simply send us a ready made design
  2. Please select placement of image and paint colour
  3. We would need around 5 working days to process the order

HOW DO I CREATE AN ACCOUNT?

Follow these 3 simple steps to create an account:

  1. Click on Login
  2. Select Register
  3. Fill in particulars and click Submit

HOW DO I KNOW IF SOMETHING’S GOING TO BE ON SALE?

The best way to be notified is via our Facebook page and Instagram, be sure to “Like” us to be updated on our sales and promotions!

HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?

If you’ve just finished placing your order, please call, sms or email us and we’ll try to modify your order. If more than two hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible. We are unable to facilitate cancellation or changing of orders.

WHAT ARE YOUR SHIPPING AND RETURN POLICIES?

Sorry, we are unable to do a refund or exchange on your order, unless the item delivered to you is defective or faulty. We hope for your understanding on the matter..

I HAVE RECEIVED AN INCORRECT/MISSING/DEFECTIVE ITEM IN MY ORDER, WHAT SHOULD I DO NOW?

We are very sorry that this has happened, please send us an email here with the following information and we’ll rectify it as soon as possible!

  1. Order ID
  2. What’s wrong? (i.e., incorrect order/missing item/defective product)
  3. Photo of the product if possible

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All prices are stated in Singapore Dollars (SGD) and are all inclusive of prevailing GST charge.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We offer a number of payment methods:

  1. Credit Cards: Visa (including Visa Electron), MasterCard, Maestro and American Express via PayPal portal
  2. PayPal
  3. Internet / ATM Bank Transfer
  4. Cash on Delivery (Only for orders above S$100)
    • Select the Bank Transfer Option and state in the delivery note or email us on your request

.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Every credit card transaction occurs within a secure environment. All credit card transactions are handled by Paypal. We do not retain any of your credit card information during or after your order is complete. You can rest assured that with each purchase your credit card information will be secured.

MY COMPUTER FROZE WHILE PROCESSING PAYMENT. HOW WILL I KNOW THAT MY PAYMENT WENT THROUGH SUCCESSFULLY?

All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. If you have not received confirmation via email, please try placing your order again.

WHAT IS PAYPAL?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

HOW DO I SIGN UP FOR PAYPAL?

You can sign up for a PayPal account here.

HOW DO I USE A PAYPAL PAYMENT OPTION?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the “Checkout with PayPal” button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the “Checkout with PayPal” option when they get back to the website.

HOW IS BILLING DONE FOR PAYPAL?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. For more information, please refer here.

WHAT DO I DO IF I HAVE QUESTIONS ABOUT MY PAYPAL ACCOUNT?

You may contact PayPal customer service here for support.

WHEN ARE FUNDS TRANSFERRED OUT OF MY PAYPAL ACCOUNT FOR MY ORDER?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service.

DO YOU OFFER FREE SHIPPING?

Yes we do! All orders above $100 (excluding delivery charges) from our website will be eligible to enjoy free delivery via normal mail* and all orders above $200 (excluding delivery charges) from our website will be eligible to enjoy free delivery via courier!

*: Orders need to qualify for normal mail.

Terms & Conditions

  • Free shipping applies to local addresses only.
  • Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher.
    1. For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied.
    2. For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied.
  • Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
  • Shipping fees will not be refunded for returns and cancellations.
  • We reserve the right to change or discontinue free shipping at any time.

DO YOU OFFER SELF-COLLECTION SERVICES?

Self-collection is only available on an appointment basis and is subjected to availability.

  • Address: Blk 9005 Tampines Street 93 #03-222 Singapoore 528839
  • Buses available: 5, 8, 15, 18, 21, 23, 28, 59, 65, 67, 168, 518
  • Nearest MRT: Bedok, Simei or Tampines MRT Station

DO YOU SHIP INTERNATIONALLY?

Yes! Do drop us an email at sales@ohfriday.com or contact us at +65 81880267. Let us know your orders and we’ll check on the best shipping rates.

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

We stock all items in our warehouse. You can expect to receive your order within 3 – 7 working days.

WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?

Ninja Logistics Pte Ltd

Undelivered parcels are held by Ninja Van, instead of being routed to another location. They will provide two free additional delivery attempts that can be easily scheduled by you through a rescheduling link in your notification email.

In-house Delivery

We’ll contact you via one day before delivery date to check if there will be someone at the stated address to receive your order. Should no one be available to receive the order, do let us beforehand and we’ll reschedule to the next delivery date for free. However, upon confirmation on availability but no one is present to receive the item (meaning failed delivery), we’ll reschedule your delivery to the next delivery date for a fee of S$10.

WHAT IS THE DELIVERY TIME?

Delivery will made between 9am to 10pm.

HOW DO I CHANGE MY ADDRESS OR CANCEL MY ORDER?

If you’ve just finished placing your order, please call, sms or email us and we’ll try to modify your order. If more than two hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.

MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?

Normally, you should receive your item within 3-7 working days, During holiday seasonal periods where couriers will be swamped with parcels, item might take slightly longer than expected. We thank you for your patience on the matter. In the event like this, send us an email here regarding the issue so that we can verify your delivery address.

DO YOU SHIP TO PO BOXES OR MILITARY ADDRESSES?

No, we do not ship to PO Boxes or Military Bases.

WHAT IS STORE CREDIT AND HOW DO I GET IT?

Store Credit is credit issued for returns and/or cancellations accepted. Store credits are provided in a form of a code that may be used to purchase future orders on the website.

HOW DO I USE MY DISCOUNT/PROMO/VOUCHER CODE?

Using your code is as easy as 1-2-3!

  1. Click Order Now
  2. Enter the coupon code at the text field below the total amount at the right hand side.
  3. Click on Use Coupon

HOW DO I CONTACT YOU?

If you’re unable to find your answers on our FAQ page, we’re always happy to take your questions, 7 days a week, from 9am to 9pm. You can easily reach us at:

Email: sales@ohfriday.com

Phone: +65 8812 8686

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